SolveYourProblem
Article Series:
How To Start
A Craft Business
Shipping
Your Crafts To Your Buyers
by SolveYourProblem.com
It doesn't matter if you run your business
offline, online or both you still come up against shipping
dilemmas from time to time, but there is always way to prevent
it and increase your shipping times. Here we will look at some
ways you can prevent yourself from shipping problems and get
your products into the hands of your buyers quickly, efficiently
and without hassle.
Before you sell:
Sometimes things can go wrong before you even get to the post
office, and can result in some very unhappy customers. Here
are some ways to prevent it happening to you.
The first thing you should do is make
sure you always have the item in stock so when a person does want to buy your item
it is ready. This will save the shopper the inconvenience of
having to wait for the item, if they were not aware of the
delay in shipping before they committed to buy.
If
there is a delay in shipping, always tell your customer
before hand, especially if the buyer is overseas.
If
the item is an order, give your customer an idea when the
item will be finished. Once you have finished creating the
item, send it to your customer the fastest way possible and
through a reliable source.
Always
give your customers a rough estimate of how long it
will take for the item to reach them.
Preparation and shipping:
This is where most things go wrong with shipping as many times
packages tend to get lost, are sent to the wrong address or
become broken and damaged while they are in transit. Here are
some ways to prevent these sorts of things when it comes to
shipping your items.
Always
take a second look at a customers shipping information
to make sure it is written down correctly. When you go to ship
the item to your buyer make sure that it is always on hand
and ready to go.
If the item is breakable
or fragile take all the necessary
actions to ensure that it won't be broken or damaged while
in transit like adding extra packing and attaching warning
labels.
With all items, no matter how inexpensive they are, take out
postage insurance. This way if the item gets damaged or lost
while in transit you and your customer have cover.
Another thing you should do when you ship your item is use
a tracking service, you and your customer will be able to keep
track of the item while in transit with the number that is
supplied.
Using a courier: Many craft business owners tend to use a courier more often
than a normal postage service as it is a safe and reliable,
especially when most of the crafts are valuable or fragile.
Using a courier will set both your mind and your customer’s
mind at ease. Here are some ideas when and why you should use
a courier, if you aren’t already.
You should use a courier when
the item is too big to send
through the postal company.
Also use a courier if the item that you are sending is expensive,
very fragile or too awkward to send any other way.
A courier is able to take your shipment almost anywhere in
the world and deliver it safely to your customer’s door.
You are able to track where your item is in transit.
If you do not usually use a courier, use it as an option for
your buyers as some prefer to use this service instead of a
postage service.
Once your item is in the hands of your customer:
Always
try and get feedback from your customer once they have received
the item they bought as this can aid you in future
shipping arrangements with other customers. You should ask
for feedback on shipping times, packaging, and the shipping
method and ask if they have anything they would suggest making
the whole process faster and efficient.
The whole process of shipping your craft items to your customers
is very important, from start to finish, before hand and beyond.
Always take the best care when packing and shipping your items
and receive feedback from your customers so you can better
the time and the way you ship to all your future products to
your buyer.
# # # # # SolveYourProblem.com : 2007
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