start a home business
work at home business : business.solveyourproblem.com
make more money with business opportunities
Discover The Most Effective, Guaranteed
Step-By-Step Success System In Existence

Make More Money. Work From Home. Live Stress Free.
Never Worry About Bills Again. Live Your Dream Life.
Give Me Just 6 Minutes & I Will Show You Undeniable Proof.


 

Ten Ways To Improve Your Customer Service
by: Dan Brown

 

Here's some simple yet POWERFUL ideas on how to improve your customer service. Nothing can do more for a business than having "happy customers".

1. Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers if they want to be updated by e-mail when you make changes to your Web site. After every sale, follow-up with the customer to see if they are satisfied with their purchase.

2. Create a customer focus group. Invite ten to twenty of your most loyal customers to meet regularly. They will give you ideas and input on how to improve your customer service. You could pay them, take them out to dinner or give them free products.

3. Make it easy for your customers to navigate on your web site. Have a "FAQ" page on your Web site to explain anything that might confuse your customers. Ask them to fill out an electronic survey to find out how make your web site more customer friendly.

4. Resolve your customers complaints quickly and successfully. Answer all e-mail and phone calls within an hour. If possible, you the owner of the business, personally take care of the problem. This will show your customers you really care about them.

5. Make it easy for your customers to contact you. Offer as many contact methods as possible. Allow customers to contact you by e-mail. Hyperlink your e-mail address so customers won't have to type it. Offer toll free numbers for phone and fax contacts.

6. Make sure employees know and use your customer service policy. Give your employees bonuses or incentives to practice excellent customer service. Tell employees to be flexible with each individual customer, each one has different concerns, needs and wants.

7. Give your customers more than they expect. Send thank you gifts to lifetime customers. E-mail them online greeting cards on holidays or birthdays. Award bonuses to your customers who make a big purchase.

8. Always be polite to your customers. Use the words your welcome, please, and thank you. Be polite to your customers even if they are being irate with you. Always apologize to your customers should you make a mistake. Admit your mistakes quickly and make it up to them in a big way.

9. Reward customers a point for every one dollar they spend. Let's say customers can get a free computer for 300 points. That means customers will spend $300 dollars on your products and services to get enough points to get the free computer.

10. Build strong relationships with your customers. Invite them to company meetings, luncheons, workshops or seminars. Create special events for your customers like parties, barbecue's, dances etc. This will make them feel important when you include them in regular business operations and special events.

# # # # #

> Home > Articles: Main Page

About The Author:

Author Dan Brown has been active in internet marketing for the past 4 years. Dan currently is working with the Zabang search engine, introducing their new affiliate program...due out mid January 2005. Zabang Affiliate Program

   

Related Channels:

#1 Selling Business Start-Up Program
Learn How To Start Your Own Successful Internet Business From Square One, With The Same Proven Program That Thousands Have Used To Make Money Online. No Business Experience, Technical Skills or Product Ideas Are Needed. It's a Great Program.

Learn How To Start Your Own Successful Internet Business In Just 5 Simple Steps With This Point-and-Click Automated "Wizard" System. Build a Web Business and See Your First Sales In Just a Few Days, Even If You Currently Have No Products To Sell.

The Easiest Way To Increase Sales, Convert More Prospects To Customers, Increase Customer Loyalty, Reduce Refunds & Improve Your Reputation. Can You Guess What It Is?

 

Let Real World, Veteran Entrepreneurs Help You Become A Success Too
They're Ready To Personally Answer Every Question, Double-Check Your Work As You
Do It and Share Their Secret Shortcuts With
You. I Wish I Had This Help 10 Years Ago When I Was Struggling All Alone.

Learn How To Place Ads, Publish Articles
& Do Joint Ventures The Right Way.

If You Are Not Using Newsletters & eZines
To Increase Your Sales, You Are Missing Out
On A Huge Revenue Opportunity. This, In My Opinion, Is The Single Best Place To Start.

The Original Money Making Club Since 1997 It Is The Most Effective Step-By-Step Money Making System In Existence. 24/7 Phone Support, Video Tutorials, Turnkey Systems, Blueprints, etc. It's Worth A Look.

     

Like This Article?
Want More?

Click Here To
Connect To
This Channel's
Index Page.

My Favorite Online
Marketing Magazine.
I Learn Something New
In Each Issue That
Makes Me More $$$.

The Ultimate Copywriter:
Your Entire Business
May Hinge On Your
Ability To Write
Ad Copy That SELLS.

How To Make A
Fortune In
Affiliate Marketing

How To Make
Thousands
Of Dollars With
Hot CPA Offers

How To Make $100K+
A Year As A Writer
On The Internet

Become a Travel Writer:
Get 5-Star Treatment,
Get Published, Get Paid.

Fast, Fun & Free.
Get Instant Results!

Are You An
Entrepreneur
In Training
OR
Disaster In
The Making?

- - - - - - - - - - - - -

Are You a Thrill
Seeking Risk-Taker
OR
a Total Scaredy Cat?

- - - - - - - - - - - - -

How Financially
Screwed Am I?

- - - - - - - - - - - - -

[ View All Quizzes ]
    

Hot Channels
For The Past 7 Days:

Start a Home Business
(1,848 views)
Stock Trading
(1,580 views)

Fundraising "How-To"
(1,287 views)
Forex Trading
(1,073 views)

Coaching / Consulting
(700 views)
Sell On eBay
(667 views)
Accounting
(623 views)
Copyrights
(577 views)
Networking
(518 views)

Wholesale Business
(429 views)

Top How-To's
For The Past 7 Days:

Common Stock vs
Preferred Stock:
The Differences

(289 views)

Non Copyrighted
Music Downloads

(274 views)

Strangest Items
Ever Sold On eBay

(209 views)

Hedging Forex
(200 views)

Fundraising
Strategies & Ideas:

(194 views)

Accounting: The
Language of Business

(184 views)

History of the
New York Stock
Exchange (NYSE)

(153 views)

Work At Home:
Data Entry

(151 views)

Penny Stocks:
High Risk,
High Reward

(144 views)

The Different
Styles of Writing

(128 views)

Rules For Selling
Software On eBay

(114 views)

Fundraising:
Best Way To
Raise Money

(109 views)

Retail Store:
Business Plan

(86 views)

What Is
Fundraising?

(82 views)

Forex Trading For
Beginnners

(79 views)

Start a House
Cleaning Business

(77 views)

Raising Money
& Fundraising
Letters

(73 views)

How To Get
Started As A
Consultant

(73 views)

[ more... ]

      

Home | Self Improvement | Small / Home Business | Home Improvement | Advertising | Technology | US Elections & Politics
Relationships / Dating | Autos | Gardening | Pets / Animals | Shopping / Hobbies | Sports | Travel | Merchant Accounts
Free Stuff & Freebies | Holidays | Directory / All Channels | RSS / XML Feed | Contact | Privacy Policy | Site Map

SolveYourProblem.com Downloadable "How-To" Guides   |   Fast, Fun & Free Self Discovery Quizzes

AddThis Social Bookmark Button      AddThis Feed Button

© Launch 3, LLC All Rights Reserved